Shipping policy

Thank you for shopping with ULUROOM. This policy explains how we ship your order, what it costs, and what to expect after you buy.

Order Processing

For in-stock items, orders are generally dispatched within 1–2 business days, excluding weekends and public holidays, subject to stock availability.

Orders placed on weekends or public holidays will generally begin processing on the next business day.

For pre-order or made-to-order items, estimated dispatch timeframes will be specified on the relevant product page or communicated to customers directly.

Shipping Methods & Delivery Times

Available shipping methods and shipping costs are displayed at checkout.

Estimated delivery times after dispatch vary depending on your location:

Metropolitan areas: Approximately 2–3 business days.
Perth and Western Australia: Approximately 5–10 business days.
Regional and remote areas: Delivery may take longer depending on the destination.

Delivery timeframes are estimates only and are not guaranteed. Actual delivery times may vary due to courier delays, weather conditions, public holidays, or other circumstances beyond our control.

Shipping Costs

Shipping charges are calculated at checkout based on your delivery address, the items ordered, and the available shipping methods.

Any applicable shipping charges will be displayed before you complete your purchase.

Order Tracking

Once your order has been dispatched, we will provide tracking information where available. Please note that tracking information may take some time to update after dispatch.

Shipping Destinations

We currently ship within Australia.

Address Accuracy

Please ensure your shipping address is correct at checkout. If you need to update your address, contact us as soon as possible.

We cannot guarantee address changes once an order has been dispatched. Additional shipping charges may apply if an order needs to be redirected or reshipped due to incorrect address information.

Lost, Damaged or Delayed Packages

If your order is lost, damaged, or delayed in transit, please contact us at hello@uluroom.com.au. We will assist you in resolving the issue with the relevant courier where necessary.

Order Changes & Cancellations

If you need to change or cancel your order, please contact us as soon as possible.

We may be able to accommodate changes or cancellations before dispatch. Once an order has been dispatched, changes or cancellations may no longer be possible.

Any refunds for approved cancellations will be processed in accordance with our Refund Policy and applicable Australian Consumer Law.